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For billing issues, please contact the main office at the Water Department from 8AM to 4PM Monday through Friday.
A water bill can increase for many reasons, including new members to the household, or members that are home more often than they used to be, new appliances, new outdoor use, such as irrigation systems or pools, or changes in the seasons, as more water is used in summer than in winter. An increase in your bill, if otherwise unexplained likely indicates a leak at the property.
Bacteria are naturally present everywhere in the environment, including raw water sources. As part of the treatment process, all water treatment plants disinfect the water prior to distribution. In Attleboro, we use sodium hypochlorite as a disinfectant. The residual chlorine concentration is maintained at a level sufficient to keep all harmful bacteria out of the system.
To ensure that the disinfection process is effective throughout all parts of the City, we test the water weekly from between 15 to 18 sample points, including the most remote parts of the City. We check for the presence of coliform. The coliform serve as an indicator of the presence of other more harmful bacteria. Should coliform be detected, steps would be taken immediately to identify the source and remedy the situation, usually with further disinfection.
While the detection of coliform in Attleboro's drinking water is a rare occurrence, should more than 5% of samples drawn in any given month indicate their presence, the public would be notified as to what steps should be taken. Most often, the situation would require that the water be boiled before consumption.
When lead is found in drinking water, it most often is there from corrosion of household plumbing. On a periodic basis, the City conducts a survey of 30 households in Attleboro and tests their tap water for both lead and copper. The most recent survey was conducted in the summer of 2021. The results of the last survey indicate that the Attleboro Water Department is in compliance with State and Federal regulations.”
If you are concerned that your home may have plumbing components containing lead, there are ways to minimize your risk of exposure. If your water has been sitting in the pipes for a number of hours, always let the water run for at least one minute before drawing it for consumption. Alternatively, run the water until it is noticeably colder than when you started to be sure it is fresh.
Also, never use hot tap water for cooking. Always use fresh cold water and heat it as needed. Hot water from the tap may contain more lead.
The water in Attleboro falls in the soft end of the water hardness scale. Additional softening of the water by the homeowner is not considered necessary. The average hardness of the water provided to residents is 40-45 milligrams per liter, or 2.3-2.6 grains per gallon. On the hardness scale, 0-75 milligrams per liter is soft, 75-150 milligrams per liter is medium to hard, and over 150 milligrams per liter is very hard.
Household Water Leaks
Lawn & Garden
Typical pressure in the system can range from 60 to 120 psi.
There are several reasons that your water may not be as clear as usual. It can be due to a main break, fire, system maintenance, paving, street sweeping, or hydrant flushing in your area. If you would like to receive notifications of such issues, please sign up here: https://www.cityofattleboro.us/list.aspx?Mode=Subscribe#alertCenter.
If the lower quality is not explained by any of the above, take the following steps:
Low pressure: If there is a water filter installed in your home, change the filter. Check the property for running water or leaks. If you find none, please contact the Water Department by telephone 24 hours a day.
Cloudy Water: Pour a glass of water from the tap and let it set. If the cloudiness dissipates, it is due to entrapped air, which is a result of the seasonal change in temperature of the water.
Taste or odor:
Is the taste or odor of chlorine?
Is the taste or odor throughout the whole house or just one sink?
Is the odor in the hot water, cold water, or both? You may need to run the cold water for several minutes to determine this. If it in the hot water only, the hot water temperature in the house is likely set too low, or the tank needs flushing and maintenance.
Is the discoloration throughout the whole house or just one sink?
Is the discoloration in the hot water, cold water, or both? You may need to run the cold water for several minutes to determine this. If it in the hot water only, the hot water temperature in the house is likely set too high, or the tank needs flushing and maintenance.